NOTICE OF CONSUMER HEALTH RECORD ACCESS & COMPLAINT INFORMATION
This notice is posted in compliance with HB 4224 (Texas Health & Safety Code §181.102–§181.103; HB 4224)
This notice provides consumers with instructions on how to request access to health care records, contact applicable licensing or regulatory authorities, and file a consumer complaint, as required by Texas law.
Requesting Your Health Care Records You have the right to request access to your health care records maintained by this practice.
How to Submit a Request Health care records may be requested by phone, email, or physical mail
All requests require confirmation of identity before records can be released.
How Records May Be Provided Upon request and verification of identity, records may be provided by in-person physical pick-up, certified mail, or secure digital delivery through an individual patient portal.
Delivery of records by email requires written authorization from the patient or the patient’s legally authorized representative.
Contacting Licensing or Regulatory Authorities
If you have questions or concerns about the professional or regulatory oversight of this practice, you may contact the following authorities:
Health Care Facilities Regulation (HCR)
Texas Health and Human Services https://www.hhs.texas.gov/providers/health-care-facilities-regulation/contact-hcfr-program-staff
Texas Board of Chiropractic Examiners (TBCE) https://www.tbce.state.tx.us/Contact.html#General_Inquiries
Filing a Consumer Complaint
Consumers may file complaints regarding health care services, access to records, or professional conduct with the following agencies:
Office of the Texas Attorney General – Consumer Protection https://www.texasattorneygeneral.gov/consumer-protection
Texas Board of Chiropractic Examiners (TBCE) – Complaint Information https://www.tbce.state.tx.us/complaint-information.html
TBCE Online Complaint Portal https://db.tbce.texas.gov/fmi/webd/TBCE_Complaint_Portal?homeurl=https://tbce.state.tx.us
